Refund policy

Exchange Policy (No Refunds)

We offer a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

Eligibility for Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start an Exchange

To start an exchange, please contact us at shop.rememberthat@gmail.com.
Please note that exchange items must be sent to the following address:
[INSERT RETURN ADDRESS]

If your exchange is approved, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting an exchange will not be accepted.

If you have any questions regarding exchanges, you can always contact us at shop.rememberthat@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Exchangeable Items

Certain items cannot be exchanged, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are final sale and cannot be exchanged.

If you have questions about a specific item, please contact us before requesting an exchange.

Exchanges

Exchanges are offered in place of refunds. Once your returned item is received and inspected, we will ship your replacement item, subject to availability.
If the requested item is unavailable, you may choose an alternative item of equal value.

European Union Customers

If your order is shipped to the European Union, you may request an exchange within 14 days of receiving your item. The item must meet the same eligibility requirements outlined above.
Refunds are not offered; exchanges only.

Refunds

We do not offer refunds. All approved returns are processed as exchanges only.